Refund Policy

Effective date: 25 September 2026. Seller: Tripbox LTD, company number 17076930.

You can get a refund if

• the eSIM has not been activated or used, and
• you email us within 7 days of purchase, or
• we sent the wrong destination and you have not used it.

You cannot get a refund if

• the eSIM is activated or has used data
• the phone was locked or incompatible and you did not check first
• the local signal is weak in one place
• the 7-day window has passed

Email info@reliosim.com with the order email and destination. If NEW20 was used, the refund is the amount you paid. Approved refunds go back to the original payment method and can take 5–10 business days. Phone, WhatsApp and Telegram: +44 7915 319539.